ITIL With Small Business, One Size Doesn't Fit All

ITIL's procedures do not manage themselves. On the other hand, as with all effective process development, it is necessary to have a process 'owner' and somebody who is responsible for making sure each process is performing properly. Among the most common misunderstandings concerning ITIL in smaller businesses is that ITIL in some way 'demands' a large organization. Most people think that as there are several 'management' processes involved, there needs to be a similar number of administrative roles, but this is absolutely not the case. A lot of good implementations have basically given out key tasks to individuals as part of their present roles.



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