IT Services Required for a Typical Call Centre

As the name itself suggests, the IT / ITES domain provides services that are either directly related to information technology or information technology enabled services. So, the basic foundation of this industry will always lie on how strong the IT infrastructure of any service provider is. Note that we're talking of industries like Contact centers BPO, KPO, HRP, RPO, Web Designing and Development etc. In this article I will discuss with you, some of the basic technologies required in the case of voice - based BPOs.



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